Frequently Asked Questions


This list is regularly updated with our most frequently asked questions. 
Use the links below to jump to:


General Questions
In-Home Newborn Baby Photos
In-Home Viewing
Products / Packages
Gift Voucher
Business Headshots

General-Questions

Do you just work with babies?

We are a family and baby portrait photography studio. We work with newborns, toddlers, adults, grandparents, pets, teenagers… if you can fit them in your house, we will capture it! The only difference is that we bring the studio and a unique experience to your home.

"How do you have so many good reviews?"

Our customers often shake our hands and give us hugs when we leave (these are optional!) - this kind of relationship is special and has to be earned.  Just a quick read through any of our many reviews will help you understand why we are Sydney’s most trusted in-home family photographers.  Currently we are on 100% 5-star rating. We have many more testimonials sent to us by email.

"Can we visit your office / studio?"

We are an on-location only service, which means that our office is not open to the public. 
You can, however, contact Adele in our office between 9am and 5pm Monday to Friday by phone or email.
Our studio is in your home!

"Where do you travel to?"

We have a radius set to 50km from the Sydney CBD.  This is not set in stone and we can will always take enquiries by phone, for those extra special moments.  We regularly visit families and businesses in Sydney's West, Eastern Suburbs, North Shore, Inner West and Northern Beaches area.  We have visited over 125 different suburbs so far. Some of our most recent locations have been:
Penrith, Liverpool, Parramatta, Hills District, Mosman, Hornsby, Turramurra, Pymble, Wahroonga, Warrawee, Willoughby, Bowral - you get the idea!

In-Home Family Photography

"Our home isn't very big..."

Not to worry! We are the masters of in-home baby and family photography! Only need a few metres of room is needed to work with.  Your space is simply a place where we work and is contextual and usually unrecognisable. 

Mostly we use blank walls for family and beds for baby shoots. In occasional cases, people want to include their home style - furniture, or pieces around the home that have meaning. Should you have no blank wall space available for us, simply let us know and we’ll arrange a ‘plan B’. Every image we've ever taken has been shot in and around client's homes.

"Can I get a CD with all the images on?"

Quality over quantity.  This isn’t a ‘point & click’ situation - each image is made and created with purpose.

In our short time together we will create a range of images that are different and give you a real choice. Our many happy clients understand that there is a difference between having 300 pictures on a CD that you might occasionally look at and having a handful of images that you really love and want to display in your home forevermore.

In-Home Newborn Baby Photos

"What is the perfect age for a newborn shoot?"

There is no perfect time, however we do recommend as soon as you can, if possible.  A child is considered ‘newborn’ at 0-2 weeks and a ‘baby’ is 2 weeks and above. The closer to newborn they are, the higher the chances that they are more compliant and easier to shoot with. Of course, this is real life and babies will do what babies do!

"What if my baby is older than two weeks old?"

If your baby is around one month old, you can still get great baby shots but it may take a little longer for each shot.  After the two week old mark, they can start to get unsettled when not being held.  We advise that you allow plenty of time in your shoot to fit in feeds and naps. The trade off is that as they get older, they look even more cute!

"Do you supply blankets or beanies etc?"

We find it's always nice to use your own toys and blankets, particularly if they were gifts.  We have a small selection of beautiful chunky knit blankets and accessories that you can choose from, if you prefer.

In-Home Viewing

"Do I have to order during my home viewing?"

If you have a piece included in your package, your order must be placed on your first home viewing appointment.  This is because as an exclusively 'on location' business, we try to keep the appointments at your home to a minimum.

"How are your prices so low if your products are all handmade?"

We are a small team of just a handful of people.  We have a small office team, two artisan suppliers and on-location photographers.  Because we don't have an expensive Sydney studio to run we can ensure our products remain competitively priced.  Our success is in providing great creative photography, working with local business and personal customer service.

"When do I receive my artwork?"

Due to the nature of hand crafted pieces, we allow four weeks from your order being placed to receiving them by courier.

"I Don't Need a projection - can you put them online instead for me to choose?"

What makes you say that? 
The projection is a unique part of the in-home experience where you get to see your images presented to you in a slideshow, projected on to your wall.  It is also your chance to have your say as to how you would like to see them - black or white, cropped into a square, or presented in a classic 3:4 ratio?  Our company provides a tailored 'in-person service' and not an online print and dash.  We will guide you through any questions you have, as well as help you come to the right decisions for you as to how you might want to display your portraits. A great experience is part of what we do and without it, we cannot provide the excellent service that we are known for.

We are not set up to provide online proofing and cannot provide this service.

Products / Packages

Are there any hidden costs or a minimum spend with your packages?

No.  All packages are designed to get you started easily on your professional photography journey and include an 'In-Home Session' with a seperate 'Home Viewing' appointment.  That's two journeys to your home.

"Can I pay more upfront?"

In our experience, our clients are happier with being able to decide after they've seen their images and not before.  We welcome extra credit in our gift vouchers though - please contact us for customised gift amounts.

"What credit is included in the ART In-Home Photography Package?"

Our ART package includes a choice of outcome to suit many budgets:

  • $295 - 5 Digital images

  • $345 - A handmade 10”x10” premium canvas (most popular)

  • $600 - 5 Digital Images PLUS a handmade 10”x10” premium canvas

You can upgrade or add on more once you’ve seen the images. It’s not fair to ask you to decide before you’ve even started as you haven’t seen the options yet. We will give you a menu with all the options after your shoot, but you can see it on our website here.

"What are your product prices?"

Our physical wall art pieces start at just $275 for a 10"x10" Wood Panel with a 10”x10” handmade premium canvas retailing at $345.
We can also cater for large 40" feature pieces.
Single web-size digital images are just $75 each.
We have over 100 options, so there really is something for everyone at any level of investment.

"What are the differences between the DIGITAL packages?"

Our digital images are supplied in two different formats to suit different needs:  DIGI-ART & DIGI-PRINT
 DIGI-ART is optimised and balanced at just the right point of quality VS file size.  It is intended for devices and screens and therefore will not print large. The files are approximately 1MB in size that makes them perfect for sharing easily with family and friends by email or social media, but still look super sharp on the latest high-resolution retina computer and tablet/phone screens available today.
DIGI-PRINT is meant to be printed and can be printed in professional quality (if you take it to a professional printer!) up to 20 inches, uncropped.

"How do I clean my Canvas / Wood Panel / Stone?"

A dry, clean microfibre cloth is perfect.  Try to avoid using cleaners and products.  Canvas and Wood Panels are protected with an optically clear laminate to keep them safe against sunlight and curious fingers. Stone pieces are naturally rugged in finish and require only a light dusting.

"Will my wall art fade in the sun?"

We use genuine Canon archival ink and in some cases protect the pieces with a laminate (see above).  Kept in indirect sunlight, you can expect your pieces to last you many years without any fading or discolouring.  We want you to hand them down through the family!

Gift Voucher

"Can you deliver the voucher directly?"

Yes, your voucher will be delivered by Express Post (unless otherwise specified) and you will be supplied with a tracking number.  Presentation is everything.  We will hand write a note for you and include a letter printed on fine linen that gives the details of their gift and how to redeem.

"How do I purchase a voucher?"

Call 1300 476054 to enquire or purchase your voucher.  Once you have paid your invoice you will receive your voucher by Express Post within approximately three business days.  If required sooner, this can be done by request.

Business Headshots

"In regard to retouching, does the price include a general clean-up with further retouching at extra cost?"

We supply your images ready to go.  It is important however that your images look natural and recognisable as you. We show you at your best with great light and years of photography experience.

"How long does it take to get our images?"

We shoot tethered to a laptop and require your staff to select their images with any specific retouching requirements immediately after their session.  This cuts down time considerably.  After this, you can expect to have your images delivered via digital download link within 24-48 hours per 10-20 people.